Changes coming for Maryland taxpayers
SALISBURY, Md. – The Maryland Comptroller’s office is getting ready to roll out some changes to how people and businesses will pay and monitor their taxes. Officials say a new system called Compass will make the entire process easier. The system was previewed today at a meeting at the Wicomico County Public Library in Salisbury. The Comptroller’s office says they’re committed to making this transition run smoothly.
“It’s gonna be quicker assistance, easier access to their accounts and their returns,” said Joe Shapiro, external communications manager for the Comptroller’s office.
Compass program manager Robin Aro says the old system was out of date, and badly needing an upgrade. “We know not only technology-wise did we want to move in this direction to modernize, but also to get that single view of the taxpayer and to provide more, better customer service to the taxpayers of the state of Maryland,” said Aro.
The “Compass” Program is expected to launch later this year, and will be rolled out in stages. The stages will be rolled out until 2023. One of the biggest changes that taxpayers can expect is a new, state of the art portal system.
“They’ll be able to log into their account, they’ll be able to check their balance if there is a balance. They’ll be able to file a return, they’ll be able to make payments online. They’ll be able to send chat messages to us,” said Aro.
Plus, the comptroller’s office says Compass will help crack down on fraud.
“There are some fraudsters out there that send some fraudulent returns in, and also like to fudge their numbers. So we’ll be able to detect that better,” said Aro.
For now, officials from the Comptroller’s office say they’re focused on making the transition as smooth as possible.
Shapiro expressed how crucial it is to keep taxpayers and businesses informed about the coming changes. “It’s incredibly important for us to get the information out because really, this is only going to be a benefit to the taxpayers,” said Shapiro.
The comptroller’s office says that they plan to continue to hold public meetings to keep everybody informed.