Upgrades coming to dispatching software in Ocean City

OCEAN CITY, Md. – In Ocean City, city council members recently approved upgrades to the town’s 911 dispatch equipment.

Over $200,000 in public safety grant funding will go to support the project.

We’re told the existing software was outdated and hadn’t been replaced in almost 17 years.

The new, high-speed system will cover police, fire, and EMS services.

47ABC spoke with the Communication’s Division Manager Glen McIntyre who says the biggest enhancement will be precise GPS technology. “Where I can actually text them a message and have them simply reply to it by clicking a link and it will automatically send me back the location of where their standing,” McIntyre said.

“If someone was in an emergency and needs help, it’s certainly not time to go looking for markers on buildings or store fronts to figure out what the address is that their calling from. So that type of quick location tool for us is going to be phenomenal for us.”

Between development, data migration, and training, McIntyre tells us the rollout for the project is expected to take anywhere between 12 to 15 months.

The new software is anticipated to launched by January 2024.

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