Delmarva Power working to help customers during coronavirus pandemic
NEWARK, Del. – In light of the current States of Emergency in Maryland and Delaware and numerous closures, Delmarva Power is working to help customers who may experience temporary or extended financial hardship.
Delmarva Power will be suspending service disconnections and waiting new late payment fees through at least May 1st. In addition, they will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
Customers facing a challenge in paying their bill should contact Delmarva Power Customer Care at 800-375-7117. Officials will work with customers who may have trouble paying their bill, including the offering of Budget Billing, which averages payments over a 12-month period, or individually tailored payment installment plans.
“We are committed to helping every customer through difficult times, and we know there will be many challenges associated with this pandemic,” said Dave Velazquez, president and CEO of Pepco Holdings, which includes Delmarva Power. “From programs that provide supplemental support, billing options that spread costs more evenly, to relief of late payment fees, we are taking important steps to support our customers and communities.”