Rehoboth 911 Center earns triple accreditation
REHOBOTH BEACH, Del. – The Rehoboth Beach Police Department announced on Wednesday that they are now home to a rare tri-accredited emergency dispatch center.
It is the first center in Delaware and one of only 13 nationwide to achieve the triple Accredited Center of Excellence (ACE) status through the National Academies of Emergency Dispatch (NAED).
“Tri-ACE was the direct result of shared staff training, hard work, and tenacity. We are now able to verify and validate our performance for everyone to see. This shows the community that we have an elite center,” Tammy Ketterman, Rehoboth 911 Manager, said in a statement.
In order to gain accreditation, Public Safety Communication dispatchers must meet specific standards for certification, and the agency has to submit an ACE application along with a detailed, self-study document based on the Academy’s Twenty Points. We’re told the self-study covers everything from the center’s description to procedures outlining a quality improvement plan, continuing dispatch education, and compliance to life-saving emergency dispatch protocols.
There are over 190 centers throughout the world that currently have an ACE distinction, among the 3,500 centers worldwide using protocols for response to emergencies.