Auto repair shops adjust to part shortages, seeing longer wait times

DELMARVA – As some prepare to travel for the holiday season, you might be thinking about getting a tune-up for your car.

However, due to some part shortages, that might take a little longer than expected. We’re told auto repair shops across Delmarva are becoming quite familiar with supply chain issues.

“The last two years have been a challenge, period,” says Herbert Williams, Parts Director at Pohanka of Salisbury. He adds, “The demand is there, there’s plenty of business, there’s plenty of people, plenty of traffic in and out of the doors, it’s just a matter of meeting everybody’s demands.”

These issues we’re told are impacting wait times.

“Sometimes it might be an hour, an hour and a half wait where a lot of the other shops might be a month or two-month wait to get on a list to get in, because of manpower or supplies,” says Mike Soules, owner of Jiffy Lube in Lewes.

Williams tells us, they saw electronic parts, motor oil, and certain truck parts on backorder.

“The logistics part and the back-orders are slowly starting getting worse along the way.” However, now it’s moving to some of the general maintenance items, pushing dealerships to check out places like Amazon and eBay to meet demand. “We do a lot of scrambling for parts here there or wherever we can find them, it’s tying up a lot of our time searching,” says Williams.

Soules tells 47 ABC, they sometimes have to use three or four vendors to get the parts they need.

“You didn’t know if you were going to have the filters or not, that’s not a good position to be in for our business.” Soules adds, “As time goes on, even our suppliers found out that they can’t have a single supplier which was a great deal for them at that point they could just have one big huge contract at that point and call it a day.”

However, Soules says for his shop, things are slowly starting to look up and his customers understand if they need some extra time to get what they need.

“We’ll typically see a lot of cars again and that’ll help us finish out our year, which is always a plus after what we’ve all been through.”

Both Soules and Williams also tell us, every shop has a variety of hurdles to jump through and they both just ask customers to be patient until some of these issues alleviate.

Categories: Delaware, Local News, Maryland