Verizon strike taking toll on customers
company – but as 47abc’s colin bradley show us – the effect has trickled down to the customer too. track 1 the frustration is apparent… 03.22.03 do they really know what they’re talking about because they just say don’t worry someone will be there just a moment and they give you the same lines 03.22.11 track 2 linda lett is a verizon customer – fed up with how the company is functioning — during an ongoing employee strike over benefits and outsourcing. 03.21.10 so every time you call they say it’s due to the work outage they don’t even use the word strike 03.21.15 so what are they doing to try to settle this because certainly it is hampering their service 03.21.23 track 3 speaking for the local union representing the workers — justin tapia tells 47abc it makes sense that service is suffering — given the experience full time employees have versus the fill ins. 03.12.14 they do the work but unfortunately the training to their level isn’t nowhere near the vigorous training that our technicians go through – so to be able to get a problem resolved is a lot harder now when we’re on strike than it would be while we’re not on strike 03.12.26 track 2 fulltime union workers go through a few months of training — but the fill ins only get a few weeks. and it’s apparent to customers like robert hoffman and linda lett. 03.22.19 it’s been like i’d say -4 calls and 4 online chats a day to the point where it just really made us both feel like what is verizon doing to solve this problem? because whatever they’re doing isn’t working and we started looking for other service 03.22.37 track 4 a fear for verizon – but an even bigger fear for their employees – who know customers are the reason they have jobs 03.13.33 we’re here to service the customer we’re here to service delmarva – we want to be in the field more than anybody out there – that’s why we put our lives on the line out in the field for our technicians to do that type of work 03.13.42 unfortunately we’re fighting for keeping the jobs here – keeping them from being outsourced – we definitely want to be helping the customer because that’s our number one m.o. 03.13.50 track 4 workers want to get back on the job — and customers clearly want them back — but patience — is wearing thin. 03.27.56 it’s just too frustrating for such a big company not to take a look at how to treat their workers and how to treat their customers 03.28.03 track 7 colin bradley -47abc 47abc reached out to verizon to comment on the situation – but have not yet heard back. find these stories and more online – just logon to 47-abc-dot-com. here’s a look at
