Atlantic General Hospital and Health System launching new mobile patient experience platform

BERLIN, Md. – Atlantic General Hospital and Health System has announced a new text messaging system that will improve patient-provider communication and put important healthcare information right at a patient’s fingertips.

We’re told the system is a secure, HIPPA-compliant mobile patient experience platform that will include features for inpatients as well as patients of Atlantic General Health System and will be rolled out in three phases over the next eight months.

During the first phase, inpatients who furnish their cell phone number at the time of registration with receive a text when they are discharged that includes links to pertinent patient education and the details of their care while in the hospital. They will be texted again 24 hours after discharge to make sure they’re staying on the path to recovery in the critical period between their hospitalization and the follow-up appointment with their physician. In subsequent phases, patients will be able to check in electronically through the MPE platform, and discharged patients will receive texts with secure links to their care plans.

In addition, patients of Atlantic General Health System will receive texts with secure links to their care summaries and patient education materials during Phase 1. In future phases, health system patients will be able to schedule appointments online, fill pre-appointment forms, and check in for appointments through text messages.

Officials say the platform will also offer patients an easier way to provide feedback regarding their hospitalization or appointment with a simple survey texted 24 hours after discharge. Patients will also be able to receive text notifications of closures due to inclement weather and other urgent announcements.

“We’re excited to be moving forward with the MPE program,” said Jonathan Bauer, vice president of information services for Atlantic General Hospital and Health System. “Text messaging is something that a large majority of our patients engage in on a frequent basis, so this is a great way to reach them quickly and provide the information they need to make the best decisions for their health.”

Categories: Health, Local News, Maryland