Wicomico Co. rolls out text to 911 service

 

WICOMICO COUNTY, Md. – Starting Tuesday, it’ll be easier than ever for Wicomico County residents to get help from emergency services thanks to a new tool.

It’s called text to 9-1-1 and well its exactly how it sounds, you can now just text your emergency to 9-1-1 instead of calling and emergency officials say this service could save lives.

It’s an ideal tool for those that are deaf, hard of hearing or have speech disabilities as well as certain emergency situations where someone may need help without someone knowing.

You can just text your emergency to 9-1-1 operators and they will respond with questions.

“We have to always remember to keep text messages as short as possible, avoid using emojis also abbreviations because the sender might understand it but the 911 center folks may not,” explains David Shipley, Director of Emergency Services in Wicomico County.

Another key thing to add is that calling 9-1-1 should still be the primary way to call for help and its only when that’s not possible that you should send a text message as a back up.

Emergency officials tell us if someone speaks a foreign language, then they will still have to call 9-1-1 so they can be connected to the language line.

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