KinCare Selects ClickSoftware's ClickWorkforce via the Salesforce1 AppExchange to Connect with Customers in a Whole New Way - 47 ABC - Delmarva's Choice

KinCare Selects ClickSoftware's ClickWorkforce via the Salesforce1 AppExchange to Connect with Customers in a Whole New Way

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SOURCE ClickSoftware Technologies Ltd

Leading in-home care provider KinCare adopts cloud-based solution for improved client care and streamlined operations with real-time scheduling and communication

MELBOURNE, Australia, July 22, 2014 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced that KinCare, a leading provider of in-home and aged care services, will implement ClickWorkforce. The flexible scheduling solution is available via the Salesforce1 AppExchange, the world's leading business apps marketplace.

ClickWorkforce, a cloud-based end-to-end mobile workforce management solution, will enable thousands of mobile KinCare home care workers across Australia to provide optimised appointment schedules for their clients, leading to a deeper and more consistent level of care. With seamless integration to Kincare's Salesforce CRM (Customer Relationship Management), Kincare is differentiating amongst their competitors by achieving a true 360 degree view of their clients.

KinCare delivers home and health care support including nursing care, personal care, domestic assistance, social support, respite care, transport and case management to over 6500 people. A customer of ClickSoftware since 2007, KinCare has since moved to the cloud, with staff across all sites nationally using ClickSoftware for appointment scheduling. The switch to ClickSoftware's ClickWorkforce will:

  • Compliment Kincare's use of Salesforce1 Sales Cloud
  • Automate and optimise KinCare's productivity and performance through streamlined appointment booking and scheduling, available in a single view within the Salesforce1 Platform
  • Deepen the level of engagement between home care staff and clients
  • Unlock more capabilities for its mobile workforce such as the ability to access a real-time snapshot of each client regardless of device.

Comments on the News 

"ClickSoftware is a critical platform to support KinCare's growth," said Jerome Barrientos, CIO at KinCare. "We recognised that cloud-based technology is the vehicle to differentiate ourselves in the market to unlock a deeper level of business agility. By integrating ClickWorkforce, our home care staff will be able to concentrate on what they do best which is the delivery of service to their clients in a timely manner."

Barrientos added, "through integrating our core client data into ClickWorkforce, we will be able to ensure complete visibility and effective management of mobile workforce schedules. It will also let us create communities for our care staff, for example, so they can share information via Salesforce Chatter between appointments."

"ClickSoftware is an important partner to businesses moving to the cloud for leaner, more agile operations. In addition to providing agility, ClickSoftware is able to deliver measurable value in terms of a better customer experience and operational efficiencies," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "We're excited to be partnering with a leader in the home healthcare sector. As an important enabler of the future of the mobile workforce, ClickSoftware is committed to leveraging the power and flexibility of cloud computing with solutions such as ClickWorkforce to companies across a wide range of industries."

Product Details 

With ClickWorkforce, organisations can chat live and in context with their mobile workforce, and respond immediately to real-time activities in the field, all within the familiar Salesforce window.

In one click, organisations have the ability to:

  • Schedule mobile workers with a click of a button
  • Use Chatter to update workers and discuss customer needs
  • Inform the customer in real-time of these actions, while they are happening

Built on the Salesforce1 Customer Platform, the new social, mobile and cloud customer platform built to transform sales, service and marketing apps, ClickWorkforce is currently available on the AppExchange at http://www.appexchange.com.

About the Salesforce1 AppExchange 

The Salesforce1 AppExchange is the world's leading business apps marketplace. With more than 2,000 partner apps and 2 million customer installs it is the most comprehensive source of social and mobile cloud apps for business. The Salesforce1 Customer Platform is the new social, mobile and cloud customer platform for building next generation apps, powering Salesforce CRM, and more than 3 million custom apps built by customers and partners. Apps built on the Salesforce1 Platform can be easily distributed and marketed through AppExchange.

Salesforce, Salesforce1, AppExchange and others are among the trademarks of salesforce.com, inc.


About ClickSoftware

ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

About KinCare Services 

KinCare offers a variety of services including help with housework, assisting with daily personal care needs, providing social support and nursing services through Government subsidized services and packages, and private services.


Packages of care can be tailored to individuals who have low level or complex and high support needs. Services may be as short as 30 minutes or fulltime, 24 hours a day, 7 days a week; allowing older people and people with a disability to remain at home. KinCare's service models are underpinned by a "Quality of Life" philosophy and a holistic approach to care, which addresses the things that matter most to each client.

KinCare also provides staffing solutions to many of Australia's leading church, charitable and community organizations.

Throughout KinCare's history there has been a concerted effort to improve the quality of community care services and to make these available as widely as possible. KinCare has invested in research aimed at better understanding how to meet the needs of special needs groups and how to improve health and well-being for clients. The holistic approach that has emerged from this research is unique and of significant benefit to KinCare's clients. KinCare has also partnered with government and church and charitable organizations to extend quality services to people who are socially or financially disadvantaged, people from diverse cultural and language backgrounds, people from indigenous backgrounds, people living in rural and remote areas, veterans and war widows, and people with dementia. KinCare's service scope, approach to service delivery and geographic coverage is unique in community care in Australia.

For more information about KinCare visit http://www.kincare.com.au

Safe Harbor Statement 

This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to KinCare and its customers from using ClickWorkforce. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2013 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.

Media Contacts:

Kristin Amico    
ClickSoftware
+1-781-272-5903 ext. 2364
kristin.amico@clicksoftware.com

Danielle De Amicis
ClickSoftware
+61-3-9946-6413
Danielle.DeAmicis@clicksoftware.com

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