Long Waits Frustrate Callers To Health Exchanges - 47 ABC - Delmarva's Choice

Long Waits Frustrate Callers To Health Exchanges

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ANNAPOLIS, Md. (AP) - For those trying to enroll through online health exchanges, help has long been advertised as just a phone call away.

Yet the challenge in some states has been trying to get a call through at all.

Long wait times of an hour or more have been commonplace in some states, primarily those running their own health care exchanges. California, Maryland, Minnesota, Nevada and Washington are among the states in which consumers and insurance agents have complained.

Jacki Manley, a stay-at-home mom in the western Maryland town of Keedysville, says she's given up calling to confirm she and her husband have been insured. Manley, who now uses Facebook to communicate with the exchange, says when she could get through, she often was transferred to people who still couldn't provide definitive answers.

 

(Copyright 2014 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.)

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