IRS Makes Changes To Service Offerings - 47 ABC - Delmarva's Choice

IRS Makes Changes To Service Offerings

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SALISBURY, Md. - As tax season ramps up, the IRS has announced it's cutting back some of its services to customers.

This year, the agency will only take "basic" questions by phone and at local walk-in sites.

According to the taxpayer advocate service, the changes are due to a lack of funding, despite the fact that the agency pulls in $255 for every $1 dollar in federal funding.

"That type of return on investment you can't get that in any market in the world," said Bob Lockwood, owner of Essential Accounting.

Adding that the Government is cutting funding from one of it's largest revenue generators, as 98 percent of all tax revenue is paid timely and voluntarily.

The cuts are being felt in other areas, too. The IRS will no longer process returns for those who come the IRS walk-in centers.
"That's not good, that's not good," said Arthur Flagg of Salisbury. "A lot of people need help with stuff like that because they're not knowledgeable in doing it themselves."

But, there are other groups offering free tax preparation help. Delaware residents with a household income of $58,000 or less can file at

And the Caroline County public library is teaming up with AARP to help as well. They'll offer free tax preparation assistance and e-filing at all three library locations beginning in February.

To schedule an "AARP Tax Aide" appointment, contact a specific Caroline County library branch:

Central Library in Denton: 410-479-1343, ext. 1
Federalsburg Branch: 410-754-8397
North County Branch in Greensboro: 410-482-2173


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