SALISBURY, Md. - Three weeks ago, that's how long Americans have been able to sign up for health insurance through the online exchanges set up by Obamacare.
But the system has been plagued by error messages and long delays.
On October 1st, online insurance exchanges opened up with great expectations, yet there has been major technical problems.
"Basically, it's just a helter skelter trying to piece meal it," said Kenny Adkins of Delmar Md.
"No sugar coating it, the website has been too slow, people getting stuck, nobody's been more frustrated than I am," said President Barack Obama in a speech on Monday.
So far, 19 million people have logged on, only to find several confusing error messages, including broken calculators, wrong information on Medicaid eligibility and time outs.
The Department of Health and Human Services spent $500 million to build the site and it's acknowledged it has bugs. In a blog post, the department said, "We know using Healthcare.gov
has been frustrating for many Americans.
Chris Carroll of Atlantic, Smith, Cropper and Deeley says there has been "a lot of frustration" from customers since the start-up of the exchange.
"We're trying to assist members in getting them enrolled," said Carroll. "We can give them a lot of information on the rates, the plans, what's going to be out there for them, but if they are going to be eligible for a tax credit, we still have to rely on that website."
On Monday, Carroll and other insurance agents gathered at the Wicomico Youth and Civic Center to discuss the issues with the website and walk through plans with eligible residents.
"We've gotten very far down the path with many of the applications, but what we're really doing is bucketing up the applications, doing all the preliminary work, giving them the shopping tool and then helping them to say 'let's table your final application until they beta tested the site," said Carroll.
HHS said Sunday it was bringing in some of the best and brightest inside and outside the government to fix the technical issues.