411 Changes For Verizon Customers In Maryland - 47 ABC - Delmarva's Choice

411 Changes For Verizon Customers In Maryland

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MARYLAND - As of October 16th, 2013 residential customers in Maryland only have 2 free directory assistance calls per month instead of 4.

That's according to a warning from the Maryland Office of People's Counsel. Each 411 after the allotted amount will cost an extra $1.99. This change applies to all residential customers and Lifeline customers.

The Maryland Office of People's Counsel offered the following tips to obtain free Directory Assistance information:

  • Internet: www.verizon.com/white
  • Hard copy residential directory:  Call 800-888-8448 to obtain a paper or CD-ROM version of the white pages.
  • Physical or visual disabilities:  Verizon cannot charge for directory assistance when these disabilities prevent a customer from using a telephone directory.  If a customer has such disabilities, she should contact Verizon to get this restriction in the customer's record.

If the customer with disabilities does not get a satisfactory response from Verizon, he/she should contact the Public Service Commission to make a complaint at 800-735-0474 or 800-735-2258 (TTY/Voice).

OPC also recommends that cell phone users without data plans should check their cell phone plans for the cost of directory assistance calls charged by their cell phone providers. 



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